We're here to help
Talk to a real person
Questions about invoicing, payments, your account, or your data? Send us a note and a real person on our team will get back to you — usually within one business day.
Send us a message
Drop us a note — we read every one
Use the form and we'll reply by email. Prefer your own email client? Hit “Email us directly” to open a pre-filled message.
Before you write
Curious how PayNugget compares?
A few quick reads that answer the most common questions before you even hit send.
PayNugget vs Wave
The side-by-side that started it all — what changed and why.
How invoicing works
Send polished invoices and get paid at $0/month.
About our mission
Why we built honest billing and how we make money.
Privacy & your data
What we collect, our sub-processors, and your rights.
Read the Wave comparison, see how invoicing works, learn more about our mission, or review our privacy policy.
Contacting PayNugget: FAQ
What to expect when you reach out.
- How fast will I hear back?
- We aim to reply to every message within one business day. Account and payment issues are prioritized so you are never left wondering whether an invoice will get paid.
- Do I need an account to contact you?
- No. Anyone can reach us using the form on this page or by emailing support@paynugget.com directly — whether you are a current customer, evaluating PayNugget, or just have a question.
- Is there phone support?
- We handle support over email today so there is always a written record you can refer back to. For complex account or payment issues we are happy to schedule a call.
- How do I make a privacy or data request?
- Email privacy@paynugget.com with your request — for example to access, export, or delete your personal information. See our privacy policy for the full list of rights and how we handle them.
Ready when you are
Start free today, or send us a message — either way, there's a real person on the other end.